A Comprehensive Guide for Rental Providers

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A Comprehensive Guide for Rental Providers

Being a rental provider can be a rewarding experience, and it also comes with its fair share of responsibilities. Understanding the legal obligations, best practices, and tips for managing your rental business is crucial. This guide aims to provide rental providers with valuable insights and practical advice to ensure a successful and compliant rental operation.

1. Know the Legal Framework:

Understanding the legal requirements is paramount for Rental providers. Familiarise yourself with the relevant laws and regulations; find information that can help you understand tenant rights, fair housing laws, lease agreements, eviction procedures, and your obligations such as property maintenance and safety standards. At Jeena & Saacs Real Estate we can assist you with compliance requirements for your property and minimum rental standards.

2. Tenant Selection and Screening:

Choosing the right tenant is crucial for a smooth rental experience. Your property manager can help develop a thorough tenant selection process that includes background checks, credit history verification, rental references, and employment verification. By selecting reliable tenants, you can reduce the risk of late payments, property damage, and potential disputes. At Jeena & Saacs Real Estate we work extremely hard to match the right tenant for your property which include thorough reference checks, employment confirmation and character reference checks.

3. Lease Agreements:

A comprehensive and legally binding lease agreement protects both property owners and renters. Include essential details such as rent amount, payment due dates, lease duration, maintenance responsibilities, and rules regarding pets, subletting, and property use. Consult local tenancy organisations or seek legal advice to ensure your lease agreement adheres to the specific regulations in your area.

4. Rental Property Maintenance:

Maintaining a well-kept property is vital for renter satisfaction and to preserve the value of your investment. Regularly inspect the property, address maintenance issues promptly, and keep records of repairs and maintenance activities. Ensure compliance with safety regulations, such as smoke alarm and carbon monoxide detector requirements, and provide adequate documentation of compliance. At Jeena & Saacs Real Estate we conduct periodic visual inspections which include a comprehensive report.

5. Rent Collection and Financial Management:

Establish a clear rent collection process and consider using online platforms for streamlined payments. Regularly review rental prices to ensure they align with market rates and seek professional advice if necessary. Keep thorough records of rental income and expenses, including repairs, insurance, and property taxes, to facilitate accurate accounting and tax reporting. At Jeena & Saacs Real Estate our management cycle includes end of month statements and end of financial year end statements. 

6. Communication and Conflict Resolution:

Maintaining open and respectful communication with your renters is key to a harmonious property owner renter relationship. Address concerns promptly and keep lines of communication open for repairs, inquiries, and important updates. In the event of conflicts or disputes, explore mediation or seek legal advice to resolve issues amicably.

7. Understanding Insurance Needs:

Protect your rental property and investment by obtaining appropriate insurance coverage. Landlord insurance can provide coverage for property damage, loss of rental income, liability claims, and legal expenses. Research and compare insurance policies to find the one that suits your needs and complies with local requirements.

8. Staying Updated with Changing Regulations:

Rental Provider-renter laws are subject to change, so it’s crucial to stay informed about any new legislation or updates. Your property manager is required to keep up to date with any changes in legislation and they stay updated on industry best practices, legal changes, and local rental market trends.

Being a successful investor requires knowledge, diligence, and a commitment to staying informed. Remember, using a property manager who is continuously learning about industry developments will help you navigate the rental landscape with confidence. 

Get in touch with our team at Jeena & Saacs Real Estate and let us help you manage your investment property with ease.  Contact Riaz Jeena 0411 325 952 to help you understand your compliance obligations.

Thoraya was the perfect agent to sell our place. Working hard through her list of prospective buyers, Thoraya was patient and accommodating to our need as sellers as well. We felt well-informed as she was honest and transparent with us every step aling the way. Ultimately, Thoraya was the best agent we’ve ever used as she made us feel at ease throughout the process while seeking and delivering the best result.

I definitely recommend Thoraya for any of your real estate needs. Thoraya and her team worked tirelessly to support me throughout the entire process from renting to selling my investment property and ensure delivery of a successful outcome. Even through my personal and health issues she gave me advice, support, encouragement, comfort and strength. Thoraya went above and beyond for me, always responded quickly to my calls , text, and emails, she was attentive, professional and resolved any issues.

Great experience that was above my expectations. Thoraya was helpful and accurate in assessing my property for sale in a timely manner. All questions and feedback during the sales campaign was responded too quickly with a never a problem response.

Thoraya was able to secure a quick sale of my property that was above my expectations

Working with Thoraya to sell our property was an absolute blessing. Her warmth and cordiality made the entire experience feel like a partnership. Thoraya ‘s genuine helpfulness and unwavering professionalism turned what could have been a stressful process into a journey filled with understanding and support. I’m truly grateful for her skills and the personal touch she brought to our home-selling adventure. I wholeheartedly recommend Thoraya to anyone seeking not just an agent, but a caring guide.

Thoraya worked extremely hard to sell our apartment in this very challenging times after consecutive rate rises. Our apartment was our very first home and we are glad that it will go to another homeowner that will cherish it as well. Thanks to Thoraya we managed to achieve a successful sale and will not hesitate to recommend her to anyone that is looking for an agent to sell their property.

Thoraya – “Thoraya and Riaz are both lovely to speak to”

I rented a property through Jeena & Saacs. They were fantastic to deal with and always available when I called. Thoraya and Riaz are both lovely to speak to and helpful whenever I had a question. I would hire them to manage my property in the future.

Thoraya – “Thoraya was able to get us a great deal with our sale and was an absolute legend”

We purchased our apartment through Jeena & Saacs seven years ago and opted to sell with them when it was time to upsize. Both times were an absolute pleasure! Despite the current market for apartments Thoraya was able to get us a great deal with our sale and was an absolute legend in helping us overcome some unanticipated problems. Thoraya was always available for advice and never anything but extremely helpful. I would like to thank Thoraya for her hard work during these difficult times, Without her expertise and guidance I think our apartment would still be up for sale!

Thoraya – “communicated every detail well and was prompt”

Thoraya was very professional and helpful throughout our property hunt and later a purchase during the tough covid times. She communicated every detail well and was prompt to respond to any queries or concerns. I am very happy to have Thoraya as our agent and highly recommend her services.

Thoraya – “I would recommend Thoraya and her company”

Thoraya was very helpful in the purchasing of our property. She always gave us prompt responses on our enquiries. The sale went through without any hiccup. I would recommend Thoraya and her company in the property sales process.

Thoraya – “Thoraya is professional and personable”

We feel so fortunate to have found Thoraya to sell our apartment after having researched and spoken to several agents in our area. Thoraya is professional and personable and always followed through on her commitments, which was refreshing. Her knowledge of the market, timely and consistent communication, and genuine interest in our individual situation gave us confidence in the selling process. Thank you Thoraya for delivering us a great outcome!

Thoraya – “It was a pleasure to deal with Thoraya”

I had a great experience dealing with Thoraya as the purchaser of one the properties in her portfolio. It was a pleasure to deal with Thoraya, she provided a great customer experience and made the whole process easy. I will highly recommend Thoraya and her support team.

Thoraya – “Thoraya kept us update with every aspect of the process”

I can not recommend Thoraya highly enough. It has been such a difficult year to sell apartments in lockdown, however, Thoraya always made the most of every opportunity to sell our property. We relocated interstate during this period and Thoraya kept us update with every aspect of the process, always going above and beyond for what was required. I will definitely call Thoraya again if we sell a property.

Thoraya – “my experience has been fantastic”

I bought my first home with Thoraya and my experience has been fantastic. She led me through the entire process and went out of her way to help me with settlement and post that with home improvement projects. Cannot ask for more!

Thoraya – “Over the years you’ve been a very helpful, caring and supportive professional”

It has been a little while back now since you helped us put our apartment at South Melbourne for sale and subsequently got us a buyer even with a challenging market.

Over the years you’ve been a very helpful, caring and supportive professional not like most in the industry who were only after a quick and once off sale and not caring to build an on-going customer-client relationship.

Comforting to know you, we’ve found a professional and caring real estate consultant whom we can depend on for our on-going real estate needs.

Thank you for all your help on investment property management.

Thoraya – “She is responsive and communicative”

We rented from Jeena & Saacs Real Estate through 2020-21 – Pandemic times.

Thoraya was always available, and helping. She is responsive and communicative with all crucial information in timely manner.

Thank you Thoraya,

Thoraya – “I am very happy to have Thoraya as our agent and highly recommend her services”

Thoraya was very professional and helpful throughout our property hunt and later a purchase during the tough covid times. She communicated every detail well and was prompt to respond to any queries or concerns. I am very happy to have Thoraya as our agent and highly recommend her services.

Thoraya – “Thank you Jeena and Saacs Real Estate for the sale of our home”

Not only did we get the price that we were after they achieved it during the two coronavirus lockdowns in 2020. I would highly recommend them to anyone looking to sell. Their attention to detail, passion and sheer determination really puts them above other agencies. Thanks again to the team and all the best for the future.

Thoraya – “Our initial meeting with you inspired great confidence in us before you were able to clearly explain what was necessary on our part as property sellers”

Now that our unit in Southbank has sold, we just wanted to write to you and say thank you for the way you handled the whole process of preparation, advertising and sale.

Our initial meeting with you inspired great confidence in us before you were able to clearly explain what was necessary on our part as property sellers. Furthermore, you struck just the right balance between listening to our preferences and concerns while at the same time keeping us on track in terms of realistic expectation.

We also appreciated the way you kept in regular touch during the time that the unit was on the market, giving us regular updates, encouraging us when our interest was beginning to flag, and giving us the all-important advice when offers finally came through.

And finally, we appreciated your after-sales service, not disappearing once the property was sold but contacting us to wind up the matter in a most appropriate manner.

Overall we were very impressed by your professionalism, combined with a very helpful human touch.

We wish you all the best in the future.

Thoraya – “It was natural then that we chose Thoraya to sell our investment property.”

Thoraya made selling properties as easy as A-B-C. We had known Thoraya for years; Thoraya found us our first home in Melbourne (having moved from Perth), and has kept in touch every since. It was natural then that we chose Thoraya to sell our investment property.

Thoraya literally found us a buyer within a week thanks to their unique marketing strategy, and had held our hands through the whole selling process. Thank you very much!

We will certainly be using you as our agent for the next sale.

Thoraya – “I intent to recommend your company to any others interested property buyers or sellers.”

A big thank you to you for selling my Docklands apartment.

I am so impressed by the way you conducted the service you provided. I intent to recommend your company to any others interested property buyers or sellers.

Thoraya – “You displayed true professionalism and determination throughout to achieve the sale and overcome the many difficult hurdles, which arose during the sale process.”

We would like to express how delighted and pleased we are with your service and support on the current sale of our apartment.

As you are aware, our apartment in the CBD of Melbourne is in a prime location and has many extras including a second car space and a roof terrace, but despite these, and also possibly because it has become a “buyers market”, it became very difficult to sell at an acceptable price.

You displayed true professionalism and determination throughout to achieve the sale and overcome the many difficult hurdles, which arose during the sale process.

We would highly recommend Thoraya as an excellent sales agent to potential clients.

Thoraya – “You helped guide us through the selling process with confidence and the sale price achieved exceeded our expectations.”

We would like to take this opportunity to extend our thanks to you for marking the sale of our apartment happen. This is the second property you have sold on our behalf and we would not hesitate to recommend you to others.

Your knowledge of the property market and active marketing skills helped to position our property as an appealing proposition for prospective buyers; something other before you had not been able to achieve.

You helped guide us through the selling process with confidence and the sale price achieved exceeded our expectations. For this we are most grateful.

At all times we were made to feel that we were in capable hands as your regular communications kept us ‘in the loop’. This ongoing contact ensured we were aware of possibilities and your honesty brought home the associated realities of the sale of an investment property in the current real estate market.

Thoraya – “I would like to congratulate you about the professional and caring manner that these transactions were undertaken.”

I wanted to thank you all for your assistance in my purchase and the subsequent sale of my existing unit.

I would like to congratulate you about the professional and caring manner that these transactions were undertaken. I was happy with both outcomes, in particular achieving the asking price that we agreed upon for the sale of my unit.

I was once told by a salesman friend that the most important thing in being a successful salesperson was sincerity and once you can fake that you will be a successful salesperson. I believe you are successful because you don’t fake anything. To me you are naturally honest, sincere and caring, and through this approach obtained a successful outcome for all parties.

Thoraya – “We would have no hesitation in recommending Thoraya to any potential customer”

We had the pleasure of engaging Thoraya Jeena to sell our apartment earlier this year.

Dealing with Thoraya, who had patiently waited until we were ready to sell, just touching base every so often, (without any pressure) was a delight. She was warm, friendly, had great knowledge of the market place and kept us informed all of the time during the process when we decided to sell.

She sold the property very quickly, had innovative ideas of how to keep the property on the boil and it was a very satisfactory result for us.

We would have no hesitation in recommending Thoraya to any potential customer and we wish her an the business all the best in the future. We are also pleased to confirm this reference verbally.

Thoraya – “I was definitely in safe hands.”

I purchased a property in Southbank through Thoraya 10 years ago and she recently negotiated a good sale price for that same property. It was an easy decision to choose Thoraya over other property agents as she provided much more realistic and honest advice. I also have firsthand experience of her respectful manner towards potential buyers.

I currently live interstate and through the process of the sale, Thoraya was consistently professional, gave regular updates and always had time for me when I had any questions. I was definitely in safe hands.

Thoraya – “You nurtured me from beginning to end and I’m sure that must have been outside the usual expectations of your job.”

I know I have thanked you as the selling process continued but it is important that you realise how appreciative I am, not only of the price received for the sale of my South Yarra flat but the support and guidance I received throughout. You are well aware of the added complications to my ignorance of the business protocol involved, the timing of my trip overseas, the negative cooperation of my solicitor and my personal loss just at the time we should have been celebrating a most successful sale price.

You nurtured me from beginning to end and I’m sure that must have been outside the usual expectations of your job

Again I thank you and look forward with every confidence to using you in the next couple of years.

Thoraya – “I would firstly like to thank both you and your team on the exceptional result achieved in selling my apartment in Southbank.”

I would firstly like to thank both you and your team on the exceptional result achieved in selling my apartment in Southbank. Initially, we both had reservations on whether my target price would be achieved, therefore, to surpass this amount was a tremendous result for both of us.

The professional manner in which you handled the transaction, and the continuous updates, made me feel comfortable that a good result was to be achieved.

I look for to any future dealings we may enter into, that we use your expertise once again.

Thoraya – “We could not be happier with the result”

I just wanted to thank you for all the efforts you have put in to get a desired sell price and also the time invested from the day I started to look for investment properties few years ago.

On behalf of my family, I would like to take this opportunity to thank you most sincerely for the excellent work for selling our property. We could not be happier with the result and given the exponential increase in supply of units in the area surpassing the demand, it was always difficult to sell the property at a desired price hence very much satisfied with the sale in the current climate.

Thanks also for ensuring that only qualified buyers were shown our property. This greatly reduces the stress on the tenants in having lots of people through the house and open days every weekend with little results to show. I am pleased to say that you sold our property in a considerably short period of time and we are more than happy to recommend you and your company to our friends in the future.

Thoraya – “And we would recommend you highly to any prospective customer considering the sale of their property knowing that you will embrace their interests with a successful outcome.”

We would like to express our appreciation for you professional approach to the process of selling our South Yarra apartment.

Having been through a number of prior property sales it was indeed refreshing to have an honest assessment of the property value and the likely sales period we could expect to endure. The final outcomes proved your assertions to be correct on both counts and met with our every expectation. This was not achieved however without the dedication you applied to realize the full potential of the property. Once we advised of our decision to sell we came to appreciate the continuous dialogue forthcoming to inform us of your progress and perspective purchasers feedback. Not only do we congratulate you on your worth ethic but must also acknowledge your personal contribution to co-ordinate every aspect of the lease arrangements, legal requirements and to vacate the apartment to make our lives stress free over its duration.

We would have no hesitation to commission you again. And we would recommend you highly to any prospective customer considering the sale of their property knowing that you will embrace their interests with a successful outcome.

Thoraya – “We are pleased to recommend Thoraya Jeena to anyone looking to buy or sell or lease a home or apartment.”

We have great pleasure to recommend Jeena & Saacs Real Estate agents for any individual or family searching to buy or selling or leasing for the ideal home for their unique situation.

Thoraya Jeena has an initial phone call to me out of the blue wanting to help sell our property in Melbourne. At the time I told her to wait and call us a year later when I intended to sell our apartment in Melbourne City and she did.

We found Thoraya to be a highly attentive agent as if we were her only customers, although we know that was not the case. She returned all phone calls and emails the same day. We never felt neglected or unimportant. She is highly personable with an engaging personality. Thoraya was honest about some minor changes that we needed to make in our apartment to attract buyers quickly, and her advise worked like a charm.

We are pleased to recommend Thoraya Jeena to anyone looking to buy or sell or lease a home or apartment. She is hands sown the best in the business in our opinion.

Thoraya – “It was an easy decision to choose Thoraya over other real estate agents as she provided realistic and honest advice with a focus on selling to the best buyer for my property.”

I had the pleasure of engaging Thoraya Jeena to sell my apartment in May 2016.

It was an easy decision to choose Thoraya over other real estate agents as she provided realistic and honest advice with a focus on selling to the best buyer for my property. This was in stark contrast to most agents that I spoke with who seemed focused on a fast sale through action with exorbitant advertising fees.

I found Thoraya to be a very attentive and engaged agent who kept me informed throughout the selling process. I appreciated Thoraya’s approach that focused on a private sale of the property for a price I was comfortable with.

During the period the property was on the market I had a steady stream of genuine buyers who fit the properties profile thanks to Thoraya’s sales approach. Thoraya was solicitous of my needs when planning open house and inspection times, giving me notice and providing timely feedback after each session.

Thoraya’s approach resulted in a number of offers. At no time did I feel pressured to sell with the focus on supporting me to make the best decision for my situation.

I have no hesitation in recommending Thoraya to any potential customer and I wish her and the business all the best into the future.

Thoraya – “Her professionalism is second to none, she has mediated issues that arose from both myself and the buy in a very professional and efficient manner.”

My dealings with Thoraya has been very pleasant, as this was my first property on the market, it was an immense learning curve for myself. Thoraya has educated me and supported me throughout the whole process.

Although, there were a few hiccups on my part, Thoraya has supported and guided me and saw it through to then end. The result was that we successfully sold the property for a reasonable asked price.

Her professionalism is second to none, she has mediated issues that arose from both myself and the buyer in a very professional and efficient manner. From my peers, I have hear nightmare stories in regards to selling their property, although I did have my moments, the process was not as nightmarish as perceived. I would like to believe that this was due to the support I received from my real estate agent.

I highly recommend Thoraya, as a representative when selling or buying a property. If I was to sell my second property, I would immediately ask Thoraya to represent me.

Thoraya – “I have been impressed by her professionalism and meticulous pursuit of excellence”

I would like to recommend Ms Thoraya Jeena to you as a very intelligent and motivated young woman. I have had the pleasure of having Thoraya manage two property sales and I have been impressed by her professionalism and meticulous pursuit of excellence. Thoraya is a hard working, dynamic and outcome focused individual. She worked very hard to sell both of my properties at the required price and in good time.

Thoraya’s assistance throughout the sales process demonstrated a very deep understanding of the legal requirements of property sales. She effectively communicated the status of the sale on a weekly basis. I have o hesitation in recommending her to you.

Thoraya – “I have been very impressed indeed at her professional approach to the entire exercise”

Thoraya Jeena has recently acted on my behalf in organising and managing the sale of two apartments for me in Southbank, Melbourne. I have been very impressed indeed at her professional approach to the entire exercise, and at every stage she has been proactive in keeping me informed, giving advice, and dealing with each stage with absolute efficiency.

At the same time she has maintained a good and business like relations with all other parties including the legal advisers.

I have no hesitation in recommending her for any similar responsibility.

Thoraya – “I would highly recommend Thoraya; we would certainly not sell a property with anyone else”

We have now had the pleasure of buying one and selling two properties with Thoraya Jeena. On all occasions, Thoraya has conducted herself professionally, honestly and with absolute dedication to getting the best outcome for all parties involved.

Thoraya has excellent communication skills with prospective buyers and with sellers. She keeps us informed every step of the way, provides valuable advice ad treats all parties with respect.

Thoraya also has an eye for detail and perfection which is evident in the suppliers she uses to take photographs and prepare relevant documentation.

I would highly recommend Thoraya; we would certainly not sell a property with anyone else.

Thoraya – “It has been my pleasure to have had dealings with Thoraya Jeena”

Some sales run smoothly; some are difficult, often caused by uncertain economic times, buyer reluctance, finance difficulties or interest rate rises – to name a few constant problems.

However, during the sale of my property, Thoraya Jeena took all the problems in her stride and turned them into opportunities.

Her tenacity paid off! I thank her for sticking with the potential sale and all the dead ends it produced, until this great result.

To me, it was like putting a giant jig-saw puzzle together, with the last piece eluding her and leaving a gaping hole, until that piece – the sale – was finally found through her diligence and she solved the puzzle!

I was also impressed by the fact that she never failed to return my many calls or emails – sometimes sent after hours if the requirement was important enough – and I always received a reply.

Throughout the sale, Thoraya remained positive and her positive-mental-attitude served not only to keep her spirits up and keep my expectations on the boil, but they made the whole experience memorable and pleasurable for me.

I have no hesitation in recommending Thoraya to any potential purchaser or seller.

Thoraya – “If we ever plan to sell our property, there is no doubt we would want Thoraya to represent us”

Thoraya Jeena was the property sales agent who facilitated the sale of the our property, which was purchased by us as our primary residence. Thoraya was absolutely lovely – friendly, a wealth of information and most importantly, very accessible. Being very busy people, and at the time living quite a distance away from the property, we were extremely grateful that she made time to let us inspect the property on multiple occasions when it suited us, which was usually after hours. Even after the contract was signed and the deposit paid, Thoraya continued to be very helpful, and accommodated us by organising with the tenant to enable visits for measurements and other moving-in related tasks.

Thoraya made our house hunt, inspections and eventually settlement and moving in so much easier. As the agent representing the vendor, she did her client proud by ensuring potential buyers were welcomed and made to feel like clients themselves, and not simply customers. lf we ever plan to sell our property, there is no doubt that we’d want Thoraya to represent us. We believe it’s important for anyone representing us to deal with interested parties with the same respect that we would like to receive. Thoraya’s professional and approachable work ethic puts buyers at ease, and would assure a vendor that their property is in the best and most capable hands.

We wish Thoraya all the best in her career!

Thoraya – “I would like to congratulate you about the professional and caring manner that these transactions were undertaken”

I want to thank you all your assistance in my purchase of the unit at 120 Sturt Street and then the subsequent sale of my existing unit.

I would like to congratulate you about the professional and caring manner that these transactions were undertaken. I was happy with both outcomes, in particular achieving the asking price that we agreed upon for the sale of my unit.

I was once told by a salesman friend that the most important thing in being a successful salesperson was sincerity and once you can fake that you will be a successful salesperson. I believe you are successful because you don’t fake anything. To me you are naturally honest, sincere and caring, and through this approach obtained a successful outcome for all parties involved.

Thanks again for your assistance.

Thoraya – “I’ve bought and sold numerous properties over the last 15 years or so and i have to say that this was one of the smoothest transactions”

Just wanted to drop you a line to say thanks for everything with the sale of my Southbank apartment. I’ve bought and sold numerous properties over the last 15 years or so and I have to say that this was one of the smoothest transactions. The sale was much faster than I had expected, the sale price was at the top end of your forecast and the settlement was very, very quick.

l’d also like to say thanks for your help in dealing with the property manager – the feedback from their end was very positive. I’m also very happy with the service from the lawyers who you referred… they were great.

Thoraya – “I have been impressed by the professionalism & courtesy extended to us”

We just wanted to thank you for a job well done in relation to our property settlement.

Whilst we did not meet during the time you were handling the sale of our property I have been impressed by the professionalism & courtesy extended to us over this period.

You maintained contact as and when required, keeping us up to date with any current developments and just as importantly achieved the outcome we wanted, and so again thank you for your expertise in this.

Thoraya – “Thoraya was highly efficient and professional”

This letter serves to confirm that the undersigned highly recommends Thoraya Jeena for outstanding real estate services provided to me. From start to finish Thoraya was highly efficient and professional in all her dealings with me. From the online advertising to the pricing and suggestions for a conveyancer, Thoraya kept me engaged throughout the process. She was proactive and would always call me to keep me informed of her progress and prospective buyers during the sale of my property in West Melbourne. She also informed of defects in the property that the managing agent had not brought to my attention. This allowed me to get the defects rectified immediately.

Within 6 weeks of engaging Thoraya to sell the property she had a signed offer which turned into a sale. An excellent result given that the average length that a unit is on the market in the area is 109 days. Needless to say i was very impressed with the result which i put down to her engaging personality and sheer perseverance.

Thoraya – “As first time sellers, Thoraya gave a high level overview of the vendors requirements and was patient and professional”

When my parents-in-law sold their apartment in Melbourne, we contracted Thoraya Jeena to be our agent. Thoraya was the perfect choice as she had an excellent knowledge of the Melbourne CBD property industry and built a solid agent-client relationship delivering on agreed outcomes and exceeding our expectations.

As first time sellers, Thoraya gave a high level overview of the vendors requirements and was patient and professional.

I would not hesitate to use Thoraya Jeena for any future purchases or sales of property in Melbourne in the future.

Thoraya – “Thoraya has educated me and supported me throughout the whole process”

The referral letter is in regards to Thoraya Jeena, from Jeena & Saacs Real Estate. My dealings with Thoraya has been very pleasant. As this was my first property on the market, it was an immense learning curve for myself. Thoraya has educated me and supported me, throughout the whole process.

Although there were a few hiccups on my part, Thoraya has supported and guided me and saw it through to the end. The result was that we successfully sold the property for a reasonable price.

Her professionalism is second to none. She has mediated issues that arouse from both myself and the buyer in a very professional and efficient manner. From my peers, i have heard nightmare stories in regards to selling their property. Although i did have my moments, the process was not as nightmarish as perceived. I would like to believe that this was due to the support i received from my real estate agent.

I highly recommend Thoraya, as a representative when selling or buying a property, If i was to sell my second property, i would immediately ask Thoraya to represent me.

Thoraya – “I would not hesitate to recommend you to my friends who wish to sell a property”

I have been meaning to write sooner and thank you for your advise and assistance in selling my apartment in Collins Street Melbourne.

I know that if it wasn’t for your contacts , efficiency and willingness to work hard, we would not have had the same result. I was impressed with your knowledge and experience in selling real estate and the professional manner in which you conducted negotiations.

I found you to be friendly and approachable but professional at all times and i would not hesitate to recommend you to my friends who wish to sell a property.

Best wishes for the future, and i would love to catch up with you for a coffee and chat, if you ever have the time.

WHY CHOOSE US?

No Sale No Charge

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Reviews

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 Sonia Eau 
 
 
 Sonia Eau 
 
2023-05-14
 
 
  
Thank you for taking care of our property all these years and putting a good price on it! You've been amazing! 5 stars for honesty and professionalism.
  
 
  
 
 
 
 Tom | APTUS. 
 
 
 Tom | APTUS. 
 
2023-04-17
 
 
  
I recently dealt with Thoraya whilst purchasing an apartment. From first contact through to after sale service, Thoraya was open, clear and prompt in communication. An absolute pleasure to deal with and highly recommended
  
 
  
 
 
 
 kumar saurabh 
 
 
 kumar saurabh 
 
2023-04-11
 
 
  
With Thoraya and Riaz being such a pragmatic and responsive, there is no doubt that they outperform any other agents in the market. I had amazing experience with them. Truly recommend for anything real estate.
  
 
  
 
 
 
 Richard Schwartz 
 
 
 Richard Schwartz 
 
2023-04-10
 
 
  
I dealt with Jeena and Saacs for a recent rental. Thoraya was always friendly and very approachable. I found the agency to be thoroughly professional and knowledgeable, and they responded promptly and effectively to any queries. I would highly recommend them.
  
 
  
 
 
 
 Sid galada 
 
 
 Sid galada 
 
2023-04-07
 
 
  
Thoraya is one of the best in the business. They have looked after my investment property for 15 years and they had originally even helped me buy it. Great real estate agents and excellent at looking after the landlords and tenants
  
 
  
 
 
 
 Brad Bultman 
 
 
 Brad Bultman 
 
2023-03-29
 
 
  
Thoraya and Riaz are excellent real estate agents. They're highly professional, fair, transparent, attentive, kind, and overall are easy to deal with. You can definitely trust them :-)
  
 
  
 
 
 
 Lisa Ralston Grigg 
 
 
 Lisa Ralston Grigg 
 
2023-03-15
 
 
  
Thoraya is highly experienced in her field and brings this knowledge and skills base to every aspect of her business. She is warm and friendly and an expert communicator. She helped us find our apartment for the initial purchase and then has managed the rental arrangements with our tenants for several years. Throughout the challenges of Lockdowns and Covid regulations, Thoraya was consistently kind, thoughtful, professional and reliable.
I recommend Jeena & Saacs without hesitation.
  
 
  
 
 
 
 Min Zhong 
 
 
 Min Zhong 
 
2023-01-26
 
 
  
Thoraya was great in helping us managing our property. She was always easy to talk to and very responsive to our queries.

We would definitely recommend Thoraya.
  
 
  
 
 
 
 Erick Rojas 
 
 
 Erick Rojas 
 
2022-10-19
 
 
  
I have bought and sold in the CBD with this agency and highly recommend Thoraya for her professionalism and results.
  
 
  
 
 
 
 
 
 
 Google rating score: 4.8 of 5, based on 53 reviews

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